Passion 2024 Customer Service. In 2024, despite ai gaining popularity, particularly as a tool for delivering digital customer service, we’ll see consumers place an even higher value on the human touch. Download our latest survey findings to understand customer service trends and priorities for the customer service and support function and perspective on challenges expected in the coming year.
My goal was to understand what hindered organizations from delivering exceptional customer experiences in 2023, and then explore what was most critical to start in 2024. Here we are at the end of the year, with 2024 just around the corner.